Log a support request
For organisations we already support: your request goes straight into the helpdesk queue. Not yet a client? Start on the contact page.
What happens next
- Triaged the same business day
- Requests that stop people working are dealt with first
- Mon–Fri 8:30am–5:30pm
If your whole office is affected
If email is down, a server is offline or the internet connection has dropped, call the office on 03 6224 1231 rather than use this form.
Three details that speed things up
- The exact wording of any error message
- When it started, and what changed just before: an overnight update, a new printer, a power interruption
- Whether one person or the whole office is affected
Track every request in the help desk portal
Log a request, follow its progress, see what colleagues have logged, and reconcile invoices against the work. Sign in with your email address; you set a password the first time.
Open the help desk portalNot yet a Datawise client?
This page is for organisations we already support. Call the office on 03 6224 1231 or send an enquiry, and we will talk through what you need.
Send an enquiry