A person to call when something stops working
Call the office, email the helpdesk or log a request in the portal. We fix what we can remotely, and attend on site when a fault needs someone in front of the equipment.
In summary
- Support requests triaged the same business day
- Remote support anywhere in Australia
- On-site attendance across southern Tasmania
Responsive support for the faults that slow people down
Tell us what has gone wrong or what you need, and we deal with it.
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Helpdesk
Someone to call or email when a computer will not start, a printer has stopped or a new staff member needs setting up.
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Remote support
Usually the quickest way to resolve a fault, and available anywhere in Australia.
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On-site support
A technician in front of the equipment when a fault needs it: regularly across southern Tasmania, and by arrangement in the north and north-west.
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Antivirus deployment
Installed and configured on your organisation’s computers. If it reports a problem, contact the helpdesk and we deal with it.
The faults that stop people working come first
Every support request is triaged the same business day. What happens next depends on how many people it is stopping from working.
Business stopped
Email unavailable, a server offline, no internet connection, or one fault affecting several people.
Placed ahead of other work. Call the office so that we know straight away.
One person blocked
A computer that will not start, a mailbox behaving unexpectedly, or a printer stopped for one user.
Dealt with in order of its effect on your work.
Requests and changes
A new staff member to set up, software to install, access to change, or a quote for equipment.
Booked in for a date agreed with you.
How to log a job
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Help desk portal
Track your requests
Raise requests for your organisation and follow their progress.
Support that builds on what we already know
The longer we support an organisation, the better we understand how it works. Existing clients speak to people in Hobart who already know how their systems are put together.
One provider for the helpdesk, the network, the phones and the database
A membership organisation we have supported for many years, from day-to-day IT support and network upgrades to the database application that runs its membership.
- Support IT support, network and system upgrades, and computer hardware
- Built A membership management database application
- VoIP A phone system supplied and configured, and supported along with the network
Questions about Helpdesk, Remote & On-site Support
When is the helpdesk available?
Monday to Friday, 8:30am to 5:30pm. A request emailed or logged in the portal outside those hours is in the queue when the office opens.
We already have someone who looks after our IT. Can you work alongside them?
Yes. We can take on the problems they would rather hand on, and provide cover while they are on leave.
Who owns our systems and passwords?
You do. Administrator passwords, licences and domain registrations are held in your organisation’s name. If you move to another provider, we hand them over and assist whoever takes the work on.
Related services
Microsoft 365
Setup, licensing guidance, administration and support, including SharePoint and Teams.
Network Infrastructure
Routers, switches, Wi-Fi and access points, designed, installed and supported.
Talk to us about support for your organisation
Call the office, or tell us briefly about your organisation and what you need. Existing clients can log a support request instead.