IT support for small-to-medium organisations
A helpdesk to call when something stops working, remote and on-site help to fix it, and support for the Microsoft 365, network, phones and hardware your organisation relies on.
Helpdesk, Remote & On-site Support
A person to call when something stops working, with remote and on-site help to fix it.
Microsoft 365
Setup, licensing guidance, administration and support, including SharePoint and Teams.
Network Infrastructure
Routers, switches, Wi-Fi and access points, designed, installed and supported.
Business Internet & VoIP
Business-grade internet connections and IP phone systems.
Business Hardware
Commercial-grade desktops, laptops, tablets and Microsoft Surface devices, supplied and set up.
Capable support without a full IT department
Many small-to-medium organisations find it hard to justify dedicated IT staff, yet few can go long without someone to call when computers, email or the network stop working.
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Nobody in-house looks after IT
Your staff call us when something stops working, and we work on it remotely or on site.
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Someone handles IT alongside another role
They hand the harder problems to us, and we provide cover while they are on leave.
When you call, a person answers
The longer we support an organisation, the better we understand how it works, and the less anyone has to explain when something goes wrong.
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Call or email
Call the office or email the helpdesk, Monday to Friday, 8:30am to 5:30pm.
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Triaged the same business day
Anything that stops people working goes ahead of other work, so call rather than email when it does.
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Help remotely or on site
Most faults can be worked on remotely, anywhere in Australia. A technician attends when one needs someone in front of the equipment.
Recent IT support and network work
One provider for the helpdesk, the network, the phones and the database
A membership organisation we have supported for many years, from day-to-day IT support and network upgrades to the database application that runs its membership.
- Support IT support, network and system upgrades, and computer hardware
- Built A membership management database application
- VoIP A phone system supplied and configured, and supported along with the network
Guest Wi-Fi kept separate from the office network
A wireless network for a community organisation, segmented so that guest access is kept apart from the main office network.
A network rebuilt after equipment failure
When network equipment failed at a sporting organisation, we replaced and reconfigured the infrastructure with managed network hardware, giving clearer visibility of the network.
Support for not-for-profit organisations
Not-for-profit and community organisations are an established part of our work, and receive a 10% discount. The approach is the same as for any organisation we support: practical, appropriate solutions that suit how it works.
IT support questions
Do you provide IT support for households?
No. Our IT support is for organisations, usually small-to-medium businesses and not-for-profits without a complete IT department of their own.
Do you support organisations outside Hobart?
Yes. We attend sites regularly across southern Tasmania, including Kingston, Glenorchy, Sorell, Brighton, the Huon Valley and Richmond. Launceston, Devonport and the north-west are covered by arrangement, and remote support is available anywhere in Australia.
Can the same provider look after our IT and build software for us?
Yes. One of the organisations described on this page has its IT support, network, phone system and membership database application from Datawise.
Call the office, or get in touch online
The phone is quickest for anything urgent. Online, new enquiries and existing-client support requests go to separate queues.
Call the office 03 6224 1231 Monday to Friday, 8:30am to 5:30pmNew enquiries
IT support for your organisation, a quote for equipment or network work, or a first conversation about what you need.
Or email mail@datawise.com.au
Support for existing clients
Log a support request, or use the help desk portal to raise and follow your organisation’s requests.
Or email support@datawise.com.au